Gt20 Privacy Policy — User Data Protection
This Privacy Policy explains how gt20 collects, uses, stores, and protects the personal information of our Malaysian users. Your privacy is our priority, and we are committed to handling your data transparently and responsibly.
Effective date: 1 January 2026. This policy may be updated from time to time.
1. Information We Collect
Gt20 collects several categories of information from users during registration, platform use, and financial transactions. The types of information collected include:
Account Information
During registration, you are required to provide your full name, email address, phone number, date of birth, and password. This information is used to verify your identity and manage your account securely.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect information related to your chosen payment method — such as bank account number, account holder name, or e-wallet details. Payment data is processed through encrypted systems and is not stored in plain text.
Device & Browser Information
We automatically collect technical information such as device type, operating system, browser type, IP address, screen resolution, and language settings. This helps us optimise your platform experience, particularly for mobile users in Malaysia.
Platform Usage Data
We record platform usage activity such as games played, bet amounts, session duration, pages visited and interactions with platform features. This data is used for service improvement and internal analytics.
2. How We Use Your Information
Information collected by gt20 is used solely for legitimate and transparent purposes. The main purposes for which user data is used are as follows:
- Account Management — to create, verify and securely maintain user accounts;
- Transaction Processing — to manage deposits, withdrawals and financial activity on the platform in MYR;
- Identity Verification — to ensure compliance with age verification and user identity requirements;
- Service improvement — to analyse usage patterns and improve gt20 platform features;
- Support communications — to send important notices relating to your account, security, or policy changes;
- Fraud prevention — to detect and investigate suspicious activity in order to protect users and the platform;
- Legal compliance — to fulfil legal obligations or respond to requests from legitimate authorities.
Gt20 does not use user data for third-party advertising without the user's explicit consent.
3. Cookies & Tracking Technologies
The gt20 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions properly. Cookies are small text files stored on your device when you access our platform.
The types of cookies used include:
- Session cookies — to keep you logged in during an active session and maintain account security;
- Preference cookies — to save your language settings and display preferences;
- Analytics cookies — to collect anonymised usage data for platform improvement purposes;
- Security cookies — to detect and prevent unauthorised access or fraudulent activity.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect platform functionality. Continued use of the gt20 platform is considered consent to the use of essential cookies.
4. Data Storage, Security & Third-Party Sharing
Storage & Security
All personal data of gt20 users is stored on secure servers protected by industry-standard encryption. We employ security protocols such as encryption during data transfers and strict access controls to ensure that only authorised personnel can access sensitive information.
User data is retained for as long as the account remains active and for the period required to meet legal obligations. Once an account is closed, personal data will be deleted or anonymised according to a set schedule, unless there is a legal requirement to retain it longer.
Third-Party Sharing
Gt20 does not sell, rent, or share users' personal data with third parties for marketing purposes. Information is only shared in the following limited situations:
- Payment service providers required to process MYR transactions;
- Technical service providers who support platform operations, subject to confidentiality agreements;
- Legitimate authorities where required by law or court order.
All third parties working with gt20 are required to comply with equivalent data protection standards.
5. User Rights, Policy Amendments & How to Contact Us
User Rights
As a gt20 platform user, you have the following rights regarding your personal data:
- Right to Access — you have the right to request a copy of the personal information we hold about you;
- Right to Rectification — you have the right to request corrections to inaccurate or outdated data via your account settings or by contacting support;
- Right to Deletion — you have the right to request deletion of your personal data when there is no longer a legitimate reason to retain it, subject to applicable legal obligations;
- Right to Restrict Processing — in certain circumstances, you may request that we restrict how we process your data;
- Right to Object — you have the right to object to the processing of your data for specific purposes.
To exercise any of the above rights, contact the gt20 support team by email at [email protected] or via the live chat function within the platform. Requests will be processed within 30 business days.
Privacy Policy Amendments
Gt20 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Users will be notified of any material amendments via an in-platform notice or email. Continued use of the platform after any amendment constitutes acceptance of the updated policy. We encourage you to review this page periodically. If you have any privacy-related enquiries, please also refer to FAQ page us for further information.
Have a Privacy-Related Question?
The gt20 team is here to help. Reach us via our support email or check the FAQ page for quick answers.