Gt20 Responsible Gaming — Take Care of Yourself, Enjoy to the Fullest
At gt20, the best entertainment is entertainment that is safe and balanced. We believe every user deserves to enjoy their gaming experience with genuine fun — not stress. This page provides guides, self-control tools, and support resources to help you play responsibly.
Gt20's Commitment to Responsible Gaming
Gt20 takes our responsibilities as an online entertainment platform seriously. We believe gaming should remain a source of enjoyment — not financial or emotional stress. That is why we provide a range of tools and resources to help users make informed, mindful decisions while playing.
Our commitment to responsible gaming is built around several key pillars:
- Providing easily accessible self-control tools within the platform;
- Educating users on the risks of excessive gambling and how to manage them;
- Protecting vulnerable individuals, especially underage users;
- Collaborating with professional support organisations whenever needed;
- Adhering to responsible gaming standards recognised across the industry.
We want you to know: asking for help is a sign of strength, not weakness. The gt20 team is always here to support you.
Recognise the Signs of Risky Behaviour
Sometimes gaming habits can shift without us realising it. Here are some warning signs to watch for in yourself or someone you care about:
Using money meant for daily necessities (rent, food, bills) for entertainment activities, or borrowing money to keep playing.
Feeling restless or uneasy when not playing, or spending far more time than originally planned.
Withdrawing from family and friends, prioritising entertainment over personal responsibilities and relationships.
Feeling stressed, anxious, or angry after a loss, and attempting to play again with more money to "recover" those losses.
If you recognise any of the signs above, we encourage you to use the available self-control tools or seek professional support.
Available Self-Control Tools
Gt20 provides several self-control tools accessible through your account settings. These tools are designed to help you maintain full control over your gaming habits:
Deposit Limits
You can set daily, weekly, or monthly deposit limits in MYR (RM) to control how much you load into the platform. Limits take effect immediately and require a cooling-off period before they can be increased, helping you avoid impulsive decisions.
Cooling-Off Period
If you feel you need a break from the platform for a period of time — whether a few days or a few weeks — you can activate the temporary break feature. During this period, you will not be able to access your account. This helps you gain better perspective and make more considered decisions.
Self-Exclusion
If you feel that gambling has seriously impacted your life, the self-exclusion option allows you to apply for a temporary or permanent account closure. Requests are processed promptly by the gt20 team and cannot be reversed without going through the established review process.
Set Session Time Limits
You can also set a time limit for each gaming session. When the set time is about to run out, the platform will send you a reminder so you're aware of how long you've been playing.
Protection of Minors
Gt20 takes the responsibility of protecting minors very seriously. This platform is strictly for individuals aged 18 and above. We have put in place the following measures to prevent access by children and teenagers:
- Age verification is mandatory during account registration;
- Identity document checks to verify user identity;
- Immediate account closure if a user is found to be underage;
- Account login credentials should never be shared with children or teenagers.
We encourage parents and guardians to ensure their devices are protected with passwords and appropriate parental control software to prevent unauthorised access by their children.
Get Help — You Are Not Alone
If you or someone you know is struggling with problem gambling, remember that professional help is always available. Reaching out is a brave and smart step to take.
A few practical tips to help you maintain a healthy life balance:
- Only play with money you can afford to lose — never use savings, money set aside for essentials, or borrowed funds;
- Set a budget before you play and stick to those limits without exception;
- Take regular breaks — playing non-stop without breaks can impair your judgement;
- Never chase your losses — if you've hit your budget limit, stop and try again another time;
- Keep entertainment as just one of many activities in your life — nurture your relationships, health, and career.
If you need additional support, the gt20 team can be reached by email at [email protected] or via live chat on the platform. We also encourage you to reach out to mental health or professional counselling organisations in Malaysia that can offer more in-depth and confidential support. For any other platform-related enquiries, you may also refer to our FAQ page us.
Play Smart, Enjoy Without Guilt
If you are ready to continue your entertainment journey with gt20, always remember to play within your comfort limits. Do not hesitate to reach out if you need any assistance.